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Status Delivered
Workspace IBM Turbonomic ARM
Categories Custom Workflows
Created by Guest
Created on Dec 9, 2022

ITSM: Service Now change request integration for databases

Useful for the ability to allow Turbonomic even more automation within a SNOW environment, Furthering the investment in both products for the customer

Idea priority Medium
  • Guest
    Dec 20, 2022

    When creating a policy for a group of DB servers there is no option request approval from orchestrator. Only options are 'generate actions' and 'Generate Actions then 'Send Record to Orchestrator'

  • Admin
    Jason Shaw
    Dec 20, 2022

    Hi Simon, turns out that database and database actions are not supported with the current Turbo integration with SNOW. Need this prioritized please, I have a few customers looking for this.

  • Admin
    Simon Ravenscroft
    Dec 16, 2022

    Thanks Jeremy. Turbonomic has an integraiton with ServiceNow today to allow external approvals for actions prior to execution.

    Can you elaborate a little more about the databases context here.