Cloud and AIOps


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Alert

Would like to be able to add an exception on a smart alert from a log message (not error message but log message)

We have a need to add an exception on a smart alert from a log message. I know you can from a error message, couldn't find a way to add via log message opened a incident TS022470818 to see if there was a way and was told there was not but to put i...
21 days ago in Instana / Alert Submitted

Support Violation Count-Based Alert Triggering Within a Lookback Window

Problem Statement Instana Smart Alerts currently evaluate alert conditions based on the number of consecutive evaluation windows that contain violations rather than the number of violations that occur within a specified time period. This limits th...
10 days ago in Instana / Alert Submitted

Enable separate alert notification descriptions/templates for Open and Closed event states in Instana

Sobeys is using Instana alert notifications where the alert description includes operational instructions such as creating a ServiceNow ticket and contacting the on-call support team. In the reported case, the same description was displayed when t...
17 days ago in Instana / Alert Submitted

Customize email mail body and subject in Instana notifications

Currently we are receiving different subject lines for Instana alerts. We would like to customize the subject and email body of email alerts sent by Instana. Can you please enable feature to add custom templates for mail alerts?
about 1 year ago in Instana / Alert Future consideration

Instana Auto Incident Closure

The auto-incident closure in Instana is currently working as designed — incidents are generated when an issue occurs and automatically closed once the condition clears or stops recurring. While this is expected behavior by default, it is creating ...
11 months ago in Instana / Alert Future consideration

Add the ability to run custom text boxes for the emails. Or subject only

We would like to be able to customize the alerts sent out, as well as where they go.
26 days ago in Instana / Alert Submitted

Support for custom scripts to generate alerts with scheduling in Instana.

The Instana capability would consist of providing an option to associate a custom script with a host or any other element, along with a scheduler that runs the script at a defined interval. Depending on the script output, an alert event could be g...
about 1 year ago in Instana / Alert Future consideration

Show which events were suppressed during maintenance

Dear Colleagues, our customer is heavily using automations for maintenance operations and request for visualisation of events which were suppressed from Incident creation and escalation. It is very useful during troubleshooting to understand if th...
about 2 months ago in Instana / Alert Future consideration

To avoid unnecessary events close and open during Instana agent restart

When I'm testing Instana agent restart OR stop/start, I've found lots of unnecessary event closed and opened. Before Instana agent restarted/stopped, there are lots of opened/outstanding events associated with that servers. After I stopped/restart...
about 1 month ago in Instana / Alert Functionality already exists

Create an event for the SUSPECT STATE database metric in MS SQL

We need to create an event when the database is in SUSPECT STATE equal to YES and notify this state. https://www.ibm.com/docs/en/instana-observability/1.0.305?topic=technologies-monitoring-microsoft-sql-server In the Instana's event page, we canno...
10 months ago in Instana / Alert Planned for future release

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