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Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):
Cloud Pak for Multicloud Management
Cloud Pak for Network Automation - incl Orchestration and Performance Management
Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio
Edge Application Manager
IBM Observability with Instana
ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8
Workload Automation - incl Workload Scheduler
Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)
Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
Modern ICD Skin/UI required to be suitable for visually impaired staff
The iot18 skin is not suitable for visually impaired staff, with the subtle differences in icons (e.g. global tickets) or read only/writable fields not easily distinguishable, meaning we need to remain on tivoli13 or tivoli09 skins, nearly a decad...
Need text search within tickets to search all worklog & commlog updates
Here is one thing I would add to our ticketing system (SR, Incident & Problem apps). The ability to do do a search across all worklog and commlog entries, from within the ticket. When using ICD and I am working with a ticket, I don't always r...
Update Worklog Entries to Display Activity Worklog Entries like they do for Related Records.
We're using IBM Control Desk 220.127.116.11 and in order to get a comprehensive view of the ticket, worklog entries of any activities created on the ticket should be visible on the ticket like the worklog entries of related records are. Changes automat...
The IBM ICD Service Level agreement application uses Reported date to calculate SLA for tickets. We need the option of SLA Calculation based on Escalation Time for our special purpose. So, we request your usual cooperation in doing so as urgent as...
Ability to pull back related CI's from Topology view to service tickets CI details:
Ability to pull back related CI's to service tickets CI details: For any CIs not of type ‘BUSINESS.APPLICATION' that is entered into the CI Table of a service ticket, interrogate it's CI Topology and add any related CIs of type ‘BUSINESS.APPLICATI...
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