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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):
Cloud Pak for Multicloud Management
Cloud Pak for Network Automation - incl Orchestration and Performance Management
Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio
Edge Application Manager
IBM Observability with Instana
ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8
Workload Automation - incl Workload Scheduler
Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)
Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits).
Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits). End users would like to concurrently kick off multiple API calls at the same time, although current product build will not ...
While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
Modern ICD Skin/UI required to be suitable for visually impaired staff
The iot18 skin is not suitable for visually impaired staff, with the subtle differences in icons (e.g. global tickets) or read only/writable fields not easily distinguishable, meaning we need to remain on tivoli13 or tivoli09 skins, nearly a decad...
The IBM ICD Service Level agreement application uses Reported date to calculate SLA for tickets. We need the option of SLA Calculation based on Escalation Time for our special purpose. So, we request your usual cooperation in doing so as urgent as...
In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
Show up Incident records in Control Desk Service Portal Self Service
Service Portal is commonly use so that the end users do not need to call the Service Desk to get their ticket status, this is very useful in SR ticket type, but end users also report Incidents and it would be useful for them that the Service Porta...
over 2 years ago
in Control Desk
Functionality already exists
Porting user defined sw bundles from BFI to ICD via ITIC
Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
Ability for end users to navigate directly to SSP offerings when SSO authentication is configured.Currently SSO takes user to the homepage first, then requires them to click the link for a seond time to navigate to the offerings.IBM Case: TS001915727
Ability to pull back related CI's from Topology view to service tickets CI details:
Ability to pull back related CI's to service tickets CI details: For any CIs not of type ‘BUSINESS.APPLICATION' that is entered into the CI Table of a service ticket, interrogate it's CI Topology and add any related CIs of type ‘BUSINESS.APPLICATI...
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