Cloud Management and AIOps


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Status Submitted
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Dec 18, 2024

RELATED IDEAS

Capability to assign incidents by application/resource groups

Current Situation:

  • Incidents are typically assigned based on individual alerts or general routing rules
  • Assignment is usually done manually or through basic automation rules
  • Resource groups exist but aren't fully leveraged for incident assignment

Benefits of implementing this feature:

  1. Efficient Incident Management:
  • Automatic routing to teams responsible for specific applications
  • Reduced manual intervention in incident assignment
  • Faster response times through targeted assignments
  1. Better Resource Utilization:
  • Matches incidents with teams having the right expertise
  • Aligns with organizational structure and responsibilities
  • Prevents assignment to wrong teams
  1. Improved Accountability:
  • Clear ownership based on application/resource groups
  • Better tracking of team performance
  • Easier management of SLAs
  1. Operational Benefits:
  • Reduced mean time to resolve (MTTR)
  • More accurate first-time assignments
  • Better workload distribution among teams
Idea priority Medium

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