Cloud Management and AIOps
This is an IBM Automation portal for Cloud Management and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Hello! I'm sorry you have had a bad experience with the case and/or RFE.
I would like to step in and help you get the solution you need. Netcool/Impact has a REST API, which you can use today to create data sources, data types, policies, and services, very easily.
Please e-mail me directly at: ozinger@us.ibm.com
IBM is such an incompetent company that its employees don't know their own software. While searching for a solution to my open case, the technical support staff suggested either editing the file and restarting the impact, or doing an export, then editing one of the configuration files, and then importing the configuration with the added service. They couldn't find any other ways to add a new service without using GUI. And as an additional step, they suggested creating a request for improvement. However, we found another solution, which we are using now. The list of native utilities includes the nci_add_service utility, which allows us to add a new service without unnecessary problems and rebooting the Impact. IBM staff should be ashamed of the quality of support they provide!