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Status Needs more information
Workspace SevOne
Categories Network Management System (NMS)
Created by Guest
Created on Jul 19, 2024

RELATED IDEAS

ADDITIONAL ABILITIES AROUND EMAILING INFORMATION OF ALERTS ON POLICIES

Today we are launching the SD-WAN PPM service. 

We have more and more customers who are keen to receiving breached alert information via email rather than tickets.  We would like to have the option to have a TO and CC capability along with being able to add more than one (1) email address at the policy level.  Today we are limited to one (1) email per policy.  

We would also like the ability to add any additional text in the email (to be entered at the policy level) that would accompany the alert breach details.  

Idea priority High
  • Admin
    Ryan Wilson
    Reply
    |     Jul 23, 2024

    Bridgitte,

    SevOne Alert Policies already support email delivery to multiple addressees including:

    • One or more email addresses

    • SevOne users (provided email address are configured in their profile)

    • User roles (emails to all users belonging to a role e.g., "Administrators", provided they have email addresses configured)

    Aside from the explicit lack of a CC field, I imagine this could accommodate your use case. Additionally, alert policies can be customized with trigger/clear condition messages that include both the dynamic information that's included in the default messages (device/object/indicator names, data values, etc.) and any custom information you'd like to pass along.

    Additionally, many of our customers have adopted webhooks to send alerts to their ticketing systems and then rely on those external systems to parse & route certain alerts to certain users. In those cases, custom fields and values are embedded in the webhook message. Depending on the values of those key-value pairs, tickets could be suppressed, aggregated, or delivered to specific teams responsible for the alerts.

    If there are reasons why you don't think either of these methods would work for you, please let us know.


    Regards,


    Ryan Wilson, Product Manager, SevOne NPM

    ryan.wilson4@ibm.com


    2 replies

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