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Status Delivered
Workspace IBM Turbonomic ARM
Categories Custom Workflows
Created by Guest
Created on Oct 31, 2022

Include utilization data in the Action that Turbonomic send to ServiceNow

We need to show justification on the Action submitted to ServiceNow by Turbonomic. e.g. for VM resize Action ....we will need to be able to capture (on the SNOW ticket) the utilization data of the VM (current utilization AND the predicted utilization after the change) The utilization can be send as an attachment (report in PDF), or it can be send as part of the Action DTO.
Idea priority Medium
  • Admin
    Simon Ravenscroft
    Jun 13, 2023

    Thanks Simon. I'm bringing this in as a consideration for our ServiceNow refresh coming up later this year. We will soon be introducing direct URL links to action details which will be a start in this direction as we should be able to drop those direct links into the CR description so that users can single click back into Turbonomic to see the details. Later we can explore attachments but we also need to be mindful of the amount of data inbound to ServiceNow (your other idea would help in that respect to reduce the number of inbound CRs).

    2 replies
  • Guest
    Nov 1, 2022

    attached is the action details screen where the utilization data can be found. We need those data on the ServiceNow record.....either as an PDF attachment of that Action Detail screen, or just send the data in the Action DTO.