Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to for resolution.

For more information about IBM's Ideas program visit



Control Desk

Showing 58 of 1084

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits).

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits). End users would like to concurrently kick off multiple API calls at the same time, although current product build will not ...
9 months ago in Control Desk 1 Needs more information

Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
11 months ago in Control Desk 4 Future consideration

ICD 7.6.1 - request for Cognos 11.1.0 Support

ICD 7.6.1 - request for Cognos 11.1.0 Support
about 1 year ago in Control Desk 2 Not under consideration

Modern ICD Skin/UI required to be suitable for visually impaired staff

The iot18 skin is not suitable for visually impaired staff, with the subtle differences in icons (e.g. global tickets) or read only/writable fields not easily distinguishable, meaning we need to remain on tivoli13 or tivoli09 skins, nearly a decad...
about 1 year ago in Control Desk 0 Future consideration

SLA Calculation based on escalation Time

The IBM ICD Service Level agreement application uses Reported date to calculate SLA for tickets. We need the option of SLA Calculation based on Escalation Time for our special purpose. So, we request your usual cooperation in doing so as urgent as...
over 1 year ago in Control Desk 1 Future consideration

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
over 1 year ago in Control Desk 0 Future consideration

Show up Incident records in Control Desk Service Portal Self Service

Service Portal is commonly use so that the end users do not need to call the Service Desk to get their ticket status, this is very useful in SR ticket type, but end users also report Incidents and it would be useful for them that the Service Porta...
over 2 years ago in Control Desk 0 Functionality already exists

Porting user defined sw bundles from BFI to ICD via ITIC

Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
almost 3 years ago in Control Desk 6 Future consideration

SSP re-direct with SSO

Ability for end users to navigate directly to SSP offerings when SSO authentication is configured.Currently SSO takes user to the homepage first, then requires them to click the link for a seond time to navigate to the offerings.IBM Case: TS001915727
almost 3 years ago in Control Desk 1 Future consideration

Ability to pull back related CI's from Topology view to service tickets CI details:

Ability to pull back related CI's to service tickets CI details: For any CIs not of type ‘BUSINESS.APPLICATION' that is entered into the CI Table of a service ticket, interrogate it's CI Topology and add any related CIs of type ‘BUSINESS.APPLICATI...
almost 3 years ago in Control Desk 1 Future consideration