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Status Not under consideration
Workspace Instana
Categories Agent
Created by Guest
Created on Mar 20, 2025

RELATED IDEAS

Easier agents update in air-gapped environment

See this idea on ideas.ibm.com

Dear colleagues,

our customer is using Instana in air-gapped environment. They had system administrators installed static instana agents and want simple procedure to upgrade them by Instana administrators who are responsible for Instana and agents.  Instana administrators are just few and they do not have access to target servers for manual update. Customer tried to get approval of using Jfrog Artifactory and Nexus, but both approaches require administration of these products from maintenance and security perspective and just for Instana.

They proposed a solution of utilising button "Update" from agent's page. It would work if Instana administrators press the "Download agent" button that triggers downloading a new agent to a client that can be uploaded then to some place that Instana backend uses to feed to Instana agent for automatic upgrade.

Thank you

Idea priority Urgent
  • Admin
    Henning Treu
    Reply
    |     May 15, 2025

    Hello Oleg,

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.

    IBM has evaluated the request and has determined that it cannot be implemented at this time or does not align with our current strategy or roadmap.

    In 12 months, you will receive a notification that you can resubmit this request for consideration.


    Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation.


    Best regards

    Henning Treu - Product Manager Instana Agent

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